Saturday, December 23, 2006

RMA Harddisk - harddisk warranty claim

My Western Digital 40GB HDD was failed to boot after power supply failure, it may cause by faulty electric shock from the PSU. The harddisk is almost 3 years old and still under warranty. I asked PC Zone(place I bought the drive) at Low Yat about the warranty, they charge RM30 to send the harddisk for warranty (retailer only send warranty for free for the first year of purchase), and according to them, this may take 1 or 2 months or even longer time to get back the harddisk. I have decided to RMA my harddisk because it only needs 3-5 working days to get back my harddisk, can save a lot of time.

Guide to RMA(Return Material Authorization) Western Digital Harddisk Drive in Malaysia:
1. Go to Western Digital website
2. Click Support -> Warranty & Services
3. Choose "end users"
4. Click "Product Warranty Check" -> Choose your country -> key in your HDD serial no. -> click continue to check your warranty status
5. If it is still under warranty, type in your HDD problems
e.g. failed to boot, bad sector, clicking sound, can't detect by windows... -> then click create RMA
6. Click Standard Replacement as in Malaysia
7. Enter Last name and phone no.
8. Then fill in your details in the following page if this is your first time and they do not have your record. (remember to provide valid email and shipping address)
9. Click continue and verify your details in the upcoming page, finally click Create RMA to create your HDD RMA. You will receive email from WD when finished.
10. Print out your RMA and make 3 copies of it.(one for the package, one for yourself and another one may needed by courier service for customs purposes)

Follow the packing and shipping instructions that attached with the RMA printout.

Packing guideline:

-Must place your harddisk in ESD/anti-static bag
-Wrap it in foam or bubble wrap cushioning or padded with thick layer of old-newspaper or anything that suitable to prevent it from damage during transportation
-Put it inside any sturdy box that suit the size
-Make sure the harddisk is not moveable in the box
-Attach your RMA with your package(Remember to put your signature on the RMA form)
-Write the RMA No. clearly on 3 sides of the box (I wrote on all sides with marker pen)
-Well-seal your package

Send your package with trusted courier service (GDEX, DHL, Fedex... I found that Poslaju is more expensive for international parcel if compare to others...) to :

Solectron Technology Singapore Pte Ltd
(Global Service) o/b Western Digital Corporation
750B Chai Chee Road #01-01
TechnoPark @ Chai Chee
Singapore 469002

*Always refer to RMA form

Telephone No. : 65-62437100
Fax No. : 65-62422109

You may need to provide RMA form for courier service to attach with the package, and you need to fill a proforma invoice for customs checking because you are sending it out from this country. Just fill it according to the details on the RMA form. Better write down the telephone No., cause it may needed for customs purposes. As the WD service center is in Singapore and not available in Malaysia, sending parcel to Singapore will be more expensive and costs around RM48-RM50 (Less than 1KG).

In 5 days time(included shipping time), I received a brand new harddisk delivered by Fedex.
Actually they only took one working day to process the RMA after they received the product, they shipped the new harddisk the second day and I got it on the third day!
Fast and efficient!


ĸεиلı said...

thanks for the tips. I find it useful, just in time when I need to claim my warranty, and also, it saves my trip to pos malaysia to check the price ;)