Thursday, November 30, 2006

Solve your Streamyx connection problem

Have problems connect to the internet using Streamyx?

Investigate and solve Streamyx connection by yourself.

-Make sure all the cables are well plugged into the modem(Power cable, Telephone Line, Ethernet Cable)
-Switch on and check your ADSL modem light status

ADSL/DSL Light : Should be on and stable
Ethernet/Act Light: Should be on and blinking(if got data activities)

If all the status lights are normal as above, you still cannot get connected:

-Check your username and password

-Username format is LoginID@streamyx, you may wrongly type .com (not needed) after it

-If you face "Error 769:The specified destination is not reachable", make sure your network card device is functioning and you have enable it.

-Create new dialer and configure Domain Name Server (DNS)
Preferred DNS Server: /Alternate DNS Server :

-Restart your modem(switch it off, wait for few seconds, and then switch it on again)

-Reboot your PC

If your ADSL/DSL light is continuous blinking and you can't connect at all / You are connected but you can't surf anything because the ADSL/DSL light is blinking (e.g : stable for 10 seconds and blinking and the situation repeat)

-Make sure your phone line is functioning

-Lift your phone and check for dial-tone (with modem switch-off), you should hear a clear tone, without noise. If modem is switch-on, it's normal to hear some hissing noise

-Try to disconnect your modem from your current phone line connection and check the noise. If the noise is there, call 100 to report the faulty

-Ensure your splitter/microfilter is functioning, try with another splitter

-May cause by faulty connection, check whether all the line is connected to the right slot
E.g Modem and telephone line should connect to the correct slot of the splitter

-Direct connect the line from wall socket, bypass splitter, fax machine and any parallel connector/extension

-Restart your modem(switch it off, wait for few seconds, and then switch it on again) to resynchronize the modem with the DSLAM(DSL Access Multiplexer) at the local exchange if in case you lost connection to the exchange

-Try with another modem

-In the case you are connected but can't surf the net, you can test whether your connection is functioning:

  1. Go to Start - Run , type cmd , click ok to open the command prompt window
  2. Then type "ping"(without quotes) and press enter to ping streamyx gateway
  3. Then type "ping"(without quotes) and press enter to ping the DNS server
  4. If the connection is there, you should see something like this

Reply from bytes=32 time="x"ms TTL="x"
(for gateway ping)
Reply from bytes=32 time="x"ms TTL="x"
(for DNS server ping)

Then try to ping any website, example like typing "ping"(without quotes)

If you see "destination host unreachable" or "requested timeout error", that mean your connection got problem

The problem may cause by bad/old phone line quality or bad copper line quality and connectivity from your house to the exchange.

-If the ADSL/DSL light is still blinking, you need to call 100 or 1300-88-9515 to get technician to fix your problem. I will prefer to call 100. Provide them with enough info and details of your streamyx problem and request your report number.
Read my next post for guide to solve Streamyx intermittent connection problem/unstable DSL light


sAzUwI said...

hi there..

thanks to ur post..
it really helps..

but my problem still occur even i change my internal cable..

technician come to my house last week, make common test then found the telephone cable and phone jack in my room is rusted..

changed..then test..the downrate increase and maintan..

he and I assume the problem is over..but the technician miss the SNR reading maybe..

even i got maintain downrate, i always got lower SNR..aroung 5.5 and 6..

trying the 3rd step..but the pole located too high..hmm..

need to call the technician again..maybe my problem just like urs..n it will take for the whole month..